Support

Hidden Point Studio • Support Center

Support

Get help with BeaconWP, modules, downloads, account access, licenses, preview builds, developer questions, and Hidden Point Studio product support. Start with the best support path below so the right issue reaches the right place.

Choose Support Path Module Support Forum Known Issues Documentation
Product Help BeaconWP Core, modules, theme packs, downloads, and preview builds.
Account Help Purchases, licenses, member access, Founder access, and private support routing.
Technical Help Install issues, compatibility problems, screenshots, logs, versions, and reproduction steps.
Private Issues Billing, license ownership, customer data, and keys should never be posted publicly.
BeaconWP Forum General BeaconWP questions, setup help, Core/Lite behavior, and product discussion. Module Support Module install help, settings questions, bug reports, update issues, and compatibility notes. Developer Forum Hooks, filters, module architecture, APIs, theme packs, release feeds, and integrations. Agency / White Label Client deployments, white-label setup, site limits, seat planning, and agency workflows.

Before asking for help

  • Check the documentation and known issues first
  • Confirm the product or module name
  • Include the installed version number
  • Write the exact steps that caused the issue
  • Add screenshots or error text when available

For faster troubleshooting

Include your WordPress version, PHP version if known, active BeaconWP version, module version, hosting environment, what you expected, what happened, and whether the issue is on a live or staging site.

Never post secrets

Do not post license keys, API keys, Stripe secrets, webhook secrets, signing keys, server credentials, private customer data, billing details, or database dumps in forums or public threads.

Choose a support path

Select the closest match for your issue. If you are unsure, start with the BeaconWP Forum or Module Support Forum.

Support Center

General BeaconWP Help

Use this for basic setup, Core/Lite behavior, general product questions, theme pack questions, and community troubleshooting.

Open Forum

Module-Specific Support

Use this for Performance Optimizer, SEO Signal, Release Manager, Store, Vault, Diagnostics, Dev Tools, preview modules, and other BeaconWP add-ons.

Get Module Help

Founder Preview / Beta Testing

Use this for preview-key access, alpha/beta module testing, pre-MVP feedback, unstable builds, and early roadmap feedback.

Open Preview Lab

Developer / Integration Questions

Use this for hooks, filters, module architecture, APIs, release feeds, checksums, signatures, pack formats, and marketplace preparation.

Developer Help

Agency / White-Label Support

Use this for client deployments, site limits, white-label questions, agency workflows, high-value account planning, and partner support.

Agency Support

Purchases, Downloads, and Access

Use the purchases area for download access, owned products, member-only resources, and purchase-related navigation.

My Purchases